Food Allergy Test - Part II

The lunch at KK Hospital was so dramatic !!!

Because the foodcourt was so crowded and Mummy did not want to eat MacDonalds, so they decided to have lunch at DeliFrance Bistro. Daddy ordered curry chicken rice while Mummy ordered a half roasted chicken meal, both are from the "Hot Meals" selection menu .... the staff told Daddy that they ran out of smashed potato for the chicken meal. So when Daddy asked what was the replacement, they just stared blankly at him and said not sure. So Daddy asked "There is no replacement for the smashed potato and you are going to charge me the same price" ??? The surprised staff then went to look for his supervisor and returned, saying they will replaced with baked potato .... goodness, what kind of training do they have for their staff ????

While waiting for the food, I saw a lady sitting at the next table of 4, apparently, waiting for 2 of her colleagues to buy the food, while she reserved the seats. Smart thing to do, since the place was so crowded. Then this "ang-moh" lady came along and then placed her tray of food on the table where the lady was sitting .... the lady then politely told the ang-moh that the seats are taken. And then the ang-moh screamed "Right now, I only see 3 empty seats and they are not taken. So I am getting my 2 gals to join me for lunch now". The lady told the ang-moh that 2 of her colleagues were with her and they went to get food, but the ang-moh refused to listen, insisted to place her food on the table and went off to get her gals ..... HOW CAN THERE BE SOMEONE SO UNREASONABLE !!!! The lady immediately called her colleagues back from the queue and got them to sit at the table before the ang-moh came back. When the ang-moh came back, she screamed at the 3 ladies and said they were unreasonable, not gracious .... blah blah blah .... fortunately, there happened to be another empty table around (apparently, someone just left) and the ang-moh shifted to the nearby table ... but she still kept on grumbling ....

That was really an eye-opener .... pity the 3 ladies, who had to endure the unreasonable ang-moh. Wonder what would have happened if there were no empty tables around .... more abuses and even fight ????

Then Daddy's and Mummy's food came. Curry chicken rice was so-so. The roasted half chicken was better .... Mummy decided to shred some of the chicken meat under the skin for me to eat after I have taken my rice. Mummy enjoyed the chicken until when she has eaten almost half of the chicken, she realised the meat tasted cold and hard to cut through .... only then she realized the inside of the chicken was frozen and not defrosted at all !!! OMG !!! So much for "Hot Meals" selection, only to find a frozen chicken !!! Imagine what would have happened if Mummy fed me the chicken meat .... I could have diarrhea again and now that Mummy has eaten half of the chicken, she could have diarrhea also.

Daddy was so angry that he took the frozen chicken to the supervisor and asked for an explanation. The supervisor was not apologetic, just said they did not roast it long enough and offered to prepare another one .... that's all. One sentence saying "they did not roast it long enough", with no apologies, what-so-ever. Did not even say they will give a refund !!! Daddy was so mad that he asked them who is going to be held responsible if Mummy has food poisoning ... the supervisor then said she can give a refund .... food poisoning and food refund ??? Answer does not match the question ?? A refund will deny DeliFrance all responsibility ?? Daddy insisted that DeliFrance wrote in black and white that they need to be held responsible for food poisoning and the supervisor said there was no such system available. She gave Daddy a feedback form and asked him to write down any feedback on the form. Daddy got so fed up, told the supervisor that he will not want the refund, wrote the feedback, including a clause on holding DeliFrance responsible for food poisoning and asked DeliFrance to make a carbon copy of the feedback form for him.

Highly disappointed with the quality and service of the staff at KK Hospital DeliFrance .... Even MacDonalds has better service than that, and does not even have to pay so much for a meal !!! Till now, there is no courtesy call from DeliFrance to ask about Mummy .... wonder if the feedback form went to the trash bin immediately after Daddy and Mummy left the restaurant.